What's New at Cyber Top Cops?

First of all, may 2013 be a prosperous year for all of you. Yes, the holidays are coming to an end (for some the holidays already ended) and for most people it will be back to work and school very soon. Although I had a great vacation I also had a very busy one. In between the relaxation and quality time with family and friends, I also spent some time working on new projects here at Cyber Top Cops. I am really exited about these projects because I believe they will make us more effective in the battle against cyber crime. So lets take a look at what is new at Cyber Top Cops

SHPAMEE Project

Although this is not a new project, I have made some improvements to it. These improvements were mainly made behind the scenes, so you won't really notice anything different, but I have upgraded our scam example publishing tool which makes it possible for me to process scam examples quicker and easier.

Cyber Criminal Profiles

This new project is a visible enhancement to the SHPAMEE Project. Although it is still in it's baby shoes, I believe this will add a lot of value to the spam examples we publish on our site in the future. The main idea behind this project was to get all the information collected about a cyber criminal during an investigation, out to the public. The main focus of this project is 419 scams at the moment, but the infrastructure of this project allows us to do much more than just 419 scammers. It is not really a project completely on its own, but it is rather tightly integrated into the SHPAMEE Project. At the bottom of each e-mail example you will see a heading “Related Cyber Criminal Profiles”. The system uses keywords from the e-mail example and searches the Cyber Criminal Profile database for cyber criminals that could possibly be related to the specific e-mail example on display. For an example of how this works, visit the following spam example page:

http://www.cybertopcops.com/419-scam-xig-precious-stones-ltd-business-opportunity-scam.php

When you click on one of the profile links, it will take you to a profile page for that specific cyber criminal. It will highlight all similarities between the cyber criminal and the example page, in red, so that you can see why this cyber criminal was flagged as a related cyber criminal for that specific spam example.

In the spam example mentioned above you will find Mrs Kwesi Jane as the first related cyber criminal. At the bottom of the cyber criminal profile page you will find a cross reference back to the spam example and any other spam example the cyber criminal might be linked to, as well as a list of other cyber criminals related to the one on display. When you click on any of these related cyber criminal links, it will take you to the related cyber criminal's page where the similarities between the current cyber criminal and the related cyber criminal will be highlighted.

The database is almost non-existent, with only 4 active profiles at the moment. These 4 initial profiles were used to test the functionality of the system and now that the infrastructure is in place for more cyber criminal profiles, we can expand the database over time. A 419 scam example only tells you so much about the cyber criminal involved, but the new Cyber Criminal Profile system allows us to tell you so much more about a specific scam, not just about the main peanut in the packet, but also about everyone else involved in a scam (or at least every other alias used by a scammer). Who knows what kind of links this system will identify when we add more profiles to the database?

Malware Sample Database

Most of my time went into this project. Over the years we have collected hundreds of malware samples, submitted by members of the public through our Malware Sample Upload Form as well as samples collected from spam e-mails and links reported through our Malware Site Report Form. But working through these samples and links was quite a tedious task, so I developed a system to make my life easier and at the same time provide feedback about the samples we have analysed so far. The malware sample information pages provide very basic information about the sample and which malware scanners you can use to remove it from your system, but I will add more information to these pages as time goes by.

This database is not just about a bunch of information pages. Visitors can also upload files to compare it to our database and if no match is not found, you can submit the sample for further analysis. I have also added an RSS feed, to keep interested parties up to date when we add new samples to our database. This feed can also be a great way for visitors to get some feedback about a malware sample submitted for analysis.

A lot of effort went into these projects and I really hope it will serve the Internet community well. I would like to see these projects as work in progress, because I am never done with them, every now and then I get an idea to expand or enhance a project or sometimes I just find a way to do the same thing, only better and more effective. But to make these projects more effective we need the help of the Internet community. We need you to report cyber crime!

About the Author
Coenraad is webmaster and founder of Cyber Top Cops, leaders in Internet security, analysers of security software and raising awareness about spam and malicious software.

PC Security DIY Part I: Malware - The Most Wanted Cyber Criminal

By Coenraad De Beer

More or less 3 weeks ago, several anti-scammer websites fell victim to DDoS (Distributed Denial of Service) attacks by the Storm botnet. The comments made on blogs and news sites about these attacks, made it clear once again that cyber security experts are well aware of the dangers of malware infections, which are the backbone of any botnet, as well as the impact these infections have on the online industry. The fact that security experts realise these problems is all good and well, but it does not really help addressing the problem. Normal computer users need to understand the implications of malware infections as well, but more importantly, they have to carry the consequences of their actions if they refuse to take appropriate preventative measures against malware.

Before we start, I would like to explain a couple of terms to users not familiar with DDoS attacks and botnets. A botnet is a network of software robots controlled remotely by crackers. A software robot in this specific case is a compromised computer, infected with specific malware types like Trojan horses and worms. A compromised computer is also called a "zombie computer". A botnet is therefore a collection of compromised or "zombie" computers. I am not going into the details of a DDoS attack, but a Denial of Service attack basically happens when a botnet sends thousands, even millions, of communication requests to a web server. This results in a bottleneck of incoming traffic, causing the server to crash, or making it so slow that it cannot serve the website to normal visitors anymore. An attack from a big botnet will therefore have a much larger impact on a web server than an attack from a smaller botnet. Okay, now that we have the jargon out of the way, lets delve deeper into the impact of malware infections on the Internet as a whole, but also for the individual Internet user.

The Internet is often referred to as the information superhighway. Off course the Internet as we know it today, is much more than just an information superhighway, the Internet has become a digital world where many offline tasks can be done online as well. You can work, play, recruit, date, shop, chat, watch TV, listen radio and do many other things online. But for the sake of this article I will stick to the term information superhighway, because the rules of the road fit perfectly in with what I want to illustrate. According to Wikipedia, it is estimated that up to one quarter of all personal computers connected to the Internet, are part of a botnet. This estimate is not that hard to believe, I will even go so far to say that this figure may even be bigger than a quarter of the Internet's population, especially if you take into account the rate at which malware infections spread through the Internet. Ignorance plays a big role in malware infections, but don't leave negligence out of the equation. If it only stopped at ignorance and negligence, large and influential companies are able to address the problem, but they are unwilling to sacrifice profit for the safety of other Internet users.

Internet Service providers are in pole position to address the increasing threat of malware infections, the one thing that's making botnets grow larger and larger by the day. Unfortunately they are only interested in making money instead of providing a safe and quality service to their loyal and honest customers. No they would rather keep the clients distributing malware, sending out spam or taking part in Denial of Service attacks, because it means loss of revenue for them if they decide to suspend the services or terminate the accounts of these clients. Most ISPs will state in their Terms of Service that they do not tolerate this kind of behaviour, but it is only done to make them look great on paper, they seldom enforce these terms. John Masters, anti-spam activist and a dedicated supporter of Cyber Top Cops, sent me an e-mail the other day, suggesting that we should roll out penalties against people who use unprotected computers connected to the Internet. Although I realise the difficulty of getting something like this into place, I personally think it is a great idea and I wholeheartedly agree, but before we start to punish the user, start with the ISP for not taking action against the user.

It makes a lot of sense to fine people who use unprotected computers on the Internet. This is why I referred to the information superhighway earlier in this article. The Internet can be compared to a real highway, where several road safety rules apply. Driving on a highway with a vehicle that's not roadworthy does not only put your own safety at risk, but also the safety of other road users. If a traffic officer pulls you off the road and find that your vehicle is not roadworthy, you will most probably receive a fine (unless you bribe the traffic officer). If you continue to drive like this you may end up with a suspended driver's licence. The same principle applies to computer security. If you use an unprotected computer on the Internet you're not only putting your own safety at risk, but the safety of other Internet users as well. If your ISP becomes aware of the fact that you're connecting to the Internet without appropriate, up to date anti-malware software installed on your computer, you are supposed to be fined for putting the safety of all other Internet users at risk. They should suspend your services if you continue to connect to the Internet with an unprotected computer.

Your computer may be distributing malware, sending out spam, phishing e-mails and advance fee fraud scams. Your computer may even be used in Denial of Service attacks. So you end up becoming an accomplice in Internet crime. You unknowingly become a spammer, a scammer or a malware distributor. By using an unprotected computer you contribute to cyber crime instead of fighting it. That's not all, the malware may be monitoring your keystrokes, capturing everything you type, stealing passwords, e-mail addresses, account numbers, social security numbers, credit card numbers, names, telephone numbers, physical addresses... can you see where I'm going with this? These programs are able to compile a complete profile about yourself, this information is then transmitted back to the operator of the malware, who may use it to commit fraud in your name, in other words steal your identity. The perpetrator may even clean out your bank account, open credit cards or take out loans in your name and guess who is going to receive the bills at the end of the month, you!

What are the practical implications of implementing a penalty system for reckless Internet users? First of all, the ISP needs to have solid evidence, proving that the guilty party was really using an unprotected computer. Secondly, if the user had anti-malware software installed on his/her computer, the ISP needs to prove that the software was outdated. Finally, if the user had up to date anti-malware software installed, the ISP needs to prove that the software was not appropriate for preventing malware infections. This means that anti-malware software needs to comply with certain safety standards before they can be accepted as approved anti-malware solutions. This will effectively force all anti-malware developers to put their software through specific tests, conducted by a computer security standards authority. This will also cause anti-malware application prices to rise, which may pull the plug on the development of free anti-malware solutions, unless the developers certify these free applications as well. The ISP should use special software to check whether these approved anti-malware applications are installed on the client's computer. The software should send out several warnings to the clients who do not comply with these standards, giving them a reasonable amount of time to attend to the problems and providing detailed instructions on how to resolve them. Access to the Internet should only be terminated if the user fails to respond to these warnings.

Many people might ask, how should I update my anti-malware application if my Internet access is terminated? Your Internet access should only be terminated if you fail to respond to the warning notifications sent to you. If you end up with a terminated Internet access account, it means you ignored the notifications and you should have thought about the implications of your actions before you decided to ignore them. Other may claim that they are computer illiterate and cannot install software or keep them up to date. Most anti-malware applications update themselves and it does not take a rocket scientist to install them. With most of these installations you simply need to click on the "Next" button until you see a "Finish" button. If you can surf the Internet, then I'm sure you know how to click a button. I understand that not every Internet user is a computer expert, so if you find it difficult to install software, join an online forum like BleepingComputer.com, GeeksToGo.com or TechGuy.org and ask for assistance. It is extremely important to secure your computer before it gets infected with malware.

I just painted a pretty grim picture, didn't I? The burden placed on Internet Service Providers to check up on clients, to prove that clients are using unprotected computers, to penalise those who disobey the rules and to close down the accounts of regular offenders. Then there is the problem of high anti-malware prices and no more free anti-malware solutions for the people who cannot afford expensive anti-malware protection. But this is where the Internet is heading if we do not take action now. Online fraud is causing consumers to loose confidence in Internet shopping. Phishing scams are making users afraid of signing up for Internet banking services. People are weary of online payment and trading services like PayPal and eBay, no matter how safe they claim to be. Spammers are stealing bandwidth and the Internet user have to cough up for the costs. Expensive hardware and software is needed to fend off Denial of Service attacks. Malware is at the root of all these problems. It is the biggest contributor to cyber crime and eliminating malware is like removing a species from the food chain. This will be a big blow to spam and bot networks, resulting in less spam and phishing scams, fewer Denial of Service attacks and fewer stolen identities, passwords and credit card numbers. All the money saved through proper prevention of malware, including malware related problems like spam and Denial of Service attacks, can be utilised to build better protection against malware and assist companies to continue the development of free anti-malware solutions for home users.

So what is the bottom line? Internet Service Providers need to take responsibility for their networks. Customers are paying for Internet access, free from spam and malware attacks. It is the responsibility of the ISP to keep spam and malware infections within acceptable limits. Proper legislation needs to be put into place and governments need to take action against ISPs if they allow these threats to rise beyond acceptable limits. How do ISPs keep these threats within acceptable limits? Listen to the complaints sent through to your abuse departments, stop ignoring them, terminate the services of regular offenders and publish these actions for everyone to see. Make examples of those who do not want to listen and soon enough you will have people sticking to the rules. People will continue to do what they want if they know there is no punishment for their wrongdoing.

About the Author
Coenraad is webmaster and founder of Cyber Top Cops, providers of free malware removal assistance and helpful Internet security tips for the novice user. In the next instalment of the PC Security DIY article series, we will look at the foundation of Internet Security, using a secure browser and e-mail client and getting into safe browsing and e-mail reading habits.

Internet Security Is More About Prevention Than Disinfection

By Coenraad De Beer

Almost everywhere you go on the Internet, you come across victims of malware, hackers, phishing attacks and e-mail scams. These victims turn up like wounded civilians at all the malware removal forums and the security divisions of community driven web sites, seeking for help and advice to recover from the damages caused by these malicious threats. It is like a war ground, claiming casualties everyday. As with any war, you suffer a lot of casualties when you allow the enemy to get past your defences and it is even worse when you have no defences at all.

An anti-malware application is just as good as its resident shield. Anything that gets past an active resident shield will seldom be detected by any anti-malware protection system. Today's generation of anti-malware packages have heuristic detection technology helping them to detect virus- or spyware-like activity without actually knowing anything about the threat. But heuristic analysis is only a secondary layer of protection, your primary line of defence against malicious software is a definition or signature file containing the details and characteristics of specific malware threats. Even firewalls and spam filters have definition files in the form of blacklists. Neglecting to keep your signature or definition files up to date is like neglecting to pay your monthly insurance premium. Your insurance company will refuse to pay out any claims because you did not maintain your insurance policy. An update a day keeps the malware at bay.

A decent anti-malware application will isolate any known malware before it enters your system, but becomes vulnerable when unknown malware enters your system undetected. It is harder for anti-malware applications to take over a system, already infected with malware, than protecting a clean system from getting infected. Anti-malware software is primarily designed to protect your system from getting infected and its secondary objective is to neutralise threats as quickly as possible before they start to spread throughout your system. I have seen how top class anti-virus systems self-destruct when they are infected with high-risk viruses that were already present on the system, before the anti-virus software was installed. It basically means that the virus infects critical components and files of the anti-virus application, the anti-virus application detects these infected files and delete them or move them to the virus vault. If the anti-virus software deletes any of its critical components, it will eventually shut down, crash or become inoperable. The only way to repair the damaged anti-virus software is to re-install it.

Installing an anti-malware application on a system already infected with malware can be troublesome. Many viruses and spyware are aggressive and kill the setup wizard of many well-known anti-virus and anti-spyware packages, preventing them from gaining control over the system. They even terminate some anti-malware scanners if they attempt to disinfect infected files or remove any threats. It is a case of taking over some territory and defending it. Malware can be programmed to do almost anything in order to retain control over your system and it is hard to get rid of stubborn and aggressive programs refusing to surrender to an anti-malware package. Viruses and spyware are normally small, operate very fast and are very flexible. They mutate all over your system, making it hard for anti-malware applications to pin them down. On Microsoft Windows systems, you can always start your computer into Safe Mode when malware refuses an anti-malware application from being installed in Normal Mode, but many anti-malware applications rely on the Windows Installer, something that is normally disabled under Safe Mode. When it comes to disinfecting an infected system, you can't expect the installer to rely on faulty, damaged, infected or disabled components of the operating system. Off course it is not possible to make the anti-malware application completely independent, but at least develop its own independent installer, with built-in malware protection. This will make it possible to run the software under Safe Mode, where many malicious programs are automatically disabled, making the job of disinfection a little easier for you and the anti-malware application.

Unfortunately there are people under the false impression that they are untouchable when they have an anti-malware application installed on their system. Any defence system will eventually fail if you continue to expose it to constant attacks. I have come across people asking for the best anti-virus protection because they have a friend or cousin using their computer to browse porn web sites, but they do not want to confront this person about it, they rather want to increase the protection on the computer. Porn sites are polluted with viruses and spyware, not viruses alone. It is because if this approach that people fail to remove spyware from their computer, because they are using the wrong tools for the job. You can't protect your system effectively against spyware, or remove spyware from your computer if you are using an anti-virus package or vice versa. You can't keep viruses from infiltrating your system by using a firewall alone. It may block a virus attempting to enter your system through a blocked port, but it will not be able to block a virus travelling through a trusted application like your browser.

Today you need protection against malware (viruses, spyware, rootkits, trojans, etc) not just viruses or spyware alone. You also need a firewall and a good spam filter. You need a browser that protects you from phishing attacks, browser hijackers and pop-up windows. Anti-malware applications are not super applications, they have their limitations and you can't expect your system to stay malware free if you constantly expose it to malware attacks from porn, illegal music and pirate software web sites. You can keep your system clean, your identity safe and prevent someone from destroying his/her life with junk like porn, by disallowing anyone (including your cousin) from using your computer for illegal and indecent activities. Who do you think is going to take the fall for illegal porn, music or pirated software? Your cousin? I don't think so, especially if YOUR computer and YOUR Internet connection were used. Even if you can prove it wasn't you, you will still be seen as an accomplice.

So what is the bottom line? Internet security is more about prevention than disinfection. The large number of single purpose disinfection tools, available for specific threats, is proof of this. Definition files are mainly for prevention and detection purposes. When a malicious program exploits vulnerabilities beyond the reach of definition files, you need a specific tool to get rid of it and often a special patch to prevent re-infection. This is why anti-malware developers have to release new versions of their software on a regular basis to stay abreast of the latest threats and vulnerabilities. Developing anti-malware applications, limited by strict standards, protocols and rules, is like arming a S.W.A.T. team with water pistols when they need to go up against a group of terrorists armed with AK47's. Malware does not play by the rules, it is time that anti-malware developers follow the same route, but without compromising the stability and performance of our computer systems.

About the Author
Coenraad is webmaster and founder of Cyber Top Cops, leaders in Internet security, prevention of online fraud and raising awareness about online scams and malicious software.